There are several possible reasons that this message will appear during an EIS scan. The first thing to check is that all of your cell connections are appropriate. If the error continues to appear one should run a full calibration of the system. During the calibration the performance of the EIS components are checked. Depending on the results of the calibration, we can determine if the problem may be cable related or if a repair of the instrument is required. Please email your Calibration Results file (generated during calibration and stored as a .txt file in the My Gamry Data folder) to Gamry by using the Technical Support Form.
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Microsoft is Ending Support for Windows 7
Microsoft will discontinue support for Windows 7 on January 14, 2020 which means Gamry will also be discontinuing support for Windows 7. If you are upgrading to Windows 10, like many companies and institutions, you need to be running Version 7 of our software. Please note that only USB and Ethernet-based instruments can run in Version 7. Eligible users can download the latest version of our software through our online Client Portal.
If you haven’t already registered your instrument, you can do so through the Client Portal.
Please email Technical Support if you have any questions regarding this transition. Please be sure to include your instrument model and serial number when contacting us.