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Technical Support Resources

We will no longer offer support or repairs for Series G potentiostats at the end of 2019. In the interim if any of these instruments returned for repairs are unable to be repaired, we may be able to offer some trade-in value towards a new potentiostat.  Please contact our Sales Department to discuss 'Trade-In' offers available to upgrade to the latest instrument.

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Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats.  Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.

FAQs & Trouble Shooting

The information contained here addresses specific issues, frequently asked questions and troubleshooting.  For general hardware specifications/details, go to the relevant section of the individual product pages.  For more detailed information on specific applications, see the Applications Notes section.  For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.

Gamry Troubleshooting your experiment - Step by Step

Installation & Setup

How to install your Gamry equipment.

Information for New Gamry Users

Experimental Setup & Software Basics

Setting up your experiment and running software.

Frequently Asked Questions

Frequently Asked Questions

Common questions that customers have about setup and use of our products.

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Troubleshooting

Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.

electrochemistry courses

Advanced Topics

Special topics that go beyond basic setup and use of our products.

Gamry Framework Help

Gamry Framework

Framework is the basis for the Gamry Software.Learn how to use Framework.

Gamry White Papers

White Papers

Updated versions of our top Application Notes. Download now in PDF format.

Electrochemical Techniques Matched to Gamry Potentiostats

Electrochemical Techniques

Download the chart of electrochemical techniques matched to Gamry Interface & Reference Potentiostats.

Gamry Tools-electrode calculators, nernst equation

Calculators

We have created several calculators to help in you electrochemical research.

Support for Gamry Legacy

Legacy Device Support

Information regarding PC3, PC4, PCI4, FAS 1 & 2, Series G. - Gamry Legacy devices.

IC8 Becomes Unresponsive Intermittently

Posted by Bill on July 15, 2011

General instability in the operation of the IC8 can be caused by many things. Instability refers to a loss of keyboard and mouse input, loss of video or a Microsoft BSOD that cawindows bsodn only be resolved by restarting the computer. These problems can come about from a corrupted operating system installation or from hardware problems. Operating system problem diagnosis is beyond the scope of this note. All internal power connectors and data cables should be checked for looseness. The most likely culprits for hardware failures that cause instability are: power supply failure or too weak, loose cables to hard drive, power supply or potentiostats, failure of power regulation components on the single board computer (SBC). Detecting a weak or bad power supply is not easy because they must be tested under proper load. If a power supply problem is suspected it is best to contact Gamry Technical Support to discuss the options for replacing the power supply. Failure of power regulation components on the SBC is indicated by bulging or oozing capacitors in the vicinity of the processor.

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IC8 Does not boot with dongle inserted

Posted by gamry on May 10, 2011

biosIt is well documented that certain USB storage devices can prevent a computer from properly booting up. The USB dongle for your MultEchem IC8 system can cause this problem under certain conditions. To prevent it, either unplug the device before booting the computer or modify the BIOS settings for “booting from a USB device” so that the dongle is ignored while the computer is loading.

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