Technical Support Resources

Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats.  Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.

FAQs & Trouble Shooting

The information contained here addresses specific issues, frequently asked questions and troubleshooting.  For general hardware specifications/details, go to the relevant section of the individual product pages.  For more detailed information on specific applications, see the Applications Notes section.  For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.

Gamry Troubleshooting your experiment - Step by Step

Installation & Setup

How to install your Gamry equipment.

Information for New Gamry Users

Experimental Setup & Software Basics

Setting up your experiment and running software.

Frequently Asked Questions

Frequently Asked Questions

Common questions that customers have about setup and use of our products.

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Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.

electrochemistry courses

Advanced Topics

Special topics that go beyond basic setup and use of our products.

Gamry Framework Help

Gamry Framework

Framework is the basis for the Gamry Software.Learn how to use Framework.

Gamry White Papers

White Papers

Updated versions of our top Application Notes. Download now in PDF format.

Electrochemical Techniques Matched to Gamry Potentiostats

Electrochemical Techniques

Download the chart of electrochemial techniques matched to Gamry Interface & Reference Potentiostats.

Gamry Tools-electrode calculators, nernst equation


We have created several calculators to help in you electrochemical research.

Support for Gamry Legacy

Legacy Device Support

Information regarding PC3, PC4, PCI4, FAS 1 & 2, Series G. - Gamry Legacy devices.

What is an Authorization Code?

Posted by Aaron on September 14, 2012

Authorization Codes activate your Gamry Software to work with your potentiostat.  Each of the software packages has a package name (e.g. “DC105” for DC Corrosion Techniques) and a 10-digit Authorization Code that is linked to the serial number of your instrument.

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Should I choose "vs. Eref" or "vs. Eoc" for EIS on coatings?

Posted by Aaron on September 14, 2012

EIS logo2We have seen several examples where a customer has recorded an open circuit voltage of 3, 4, or even 5 volts when running EIS on a coated sample.  The Eoc values that were recorded in these experiments are probably not real Eoc readings.  For very, very good coatings, such as the ones that these researchers were studying, we recommended that the potentiostatic EIS measurement be done at a potential vs. Eref, not vs. Eoc. The Eoc values are often not related to the coating or to the substrate: They are a function of the length of time the potentiostat has been connected to the cell.

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How do I change the current convention of my PHE200 data?

Posted by Aaron on September 14, 2012

PHE Changing the current convention during acquisition (Framework version 4.10 or newer):

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How do I copy and paste graphs and data from Echem Analyst?

Posted by gamry on September 14, 2012

The “Copy to clipboard” button is located on the toolbar of the Chart tab when your data file is displayed in Echem Analyst.  This button gives you the option to copy a Bitmap, Metafile, or raw data directly to the Windows Clipboard.  It can then be pasted into any other program.  The Bitmap option will copy the data as displayed in Echem Analyst, meaning that it will be a replica of the current view of the data complete with any overlays, fits, or modifications of the visual style of the plot.  Using the “As Text (data only)” button will copy the X and Y values of the currently displayed data, fits, and overlays as a table that can be directly pasted into a cell-based spreadsheet application.  By overlaying multiple data files you can use the Copy As Text feature to batch-export a number of data files in one fell swoop.

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How to Run Your First Experiment

Posted by gamry on September 13, 2012

Basic steps for getting your first experiment running

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Data File and Script Locations

Posted by gamry on September 13, 2012

Locations and descriptions of the file types used by Gamry Software

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OptiEIS: Signal optimization takes too long or chooses wrong range

Posted by Aaron on November 9, 2011

opti eisThe signal optimization step of the OptiEIS experiments can take (at a minimum) as long as 2 cycles of the minimum frequency entered during setup.  During this step the current measurement range of the potentiostat is selected based on the amplitude of the signal.  The "Max Current" box of the setup screen determines the initial current measurement range used during optimization.  The optimization can take much longer, by multiple attempts at signal optimization, if the Max Current is too low, as it has to switch to the next range up and reattempt.  The best method is to make an educated guess of the maximum current value with some knowledge of the impedance of the sample.

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Using “vs. OCP” for Potentials Set in the Sequence Wizard

Posted by gamry on October 24, 2011

The Sequence Wizard includes steps to produce many of the same experiments that you can access from the main Experiment menu.

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Measuring Time Lag in Sequence Wizard

Posted by gamry on October 24, 2011

Experimental steps can be sequenced together using the sequence wizard, including digital out events to trigger external equipment. However, there is a small amount of setup gamry sequence wizardlag time between the end of one sequence step and the start of the next.

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