Technical Support Resources
We will no longer offer support or repairs for Series G potentiostats at the end of 2019. In the interim if any of these instruments returned for repairs are unable to be repaired, we may be able to offer some trade-in value towards a new potentiostat. Please contact our Sales Department to discuss 'Trade-In' offers available to upgrade to the latest instrument.
Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats. Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.
FAQs & Trouble Shooting
The information contained here addresses specific issues, frequently asked questions and troubleshooting. For general hardware specifications/details, go to the relevant section of the individual product pages. For more detailed information on specific applications, see the Applications Notes section. For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.
How to install your Gamry equipment.
Setting up your experiment and running software.
Common questions that customers have about setup and use of our products.
Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.
Special topics that go beyond basic setup and use of our products.
Framework is the basis for the Gamry Software.Learn how to use Framework.
Updated versions of our top Application Notes. Download now in PDF format.
Download the chart of electrochemical techniques matched to Gamry Interface & Reference Potentiostats.
This note only applies to the Gamry Framework Software Ver 3.0-3.20. installed on Windows® 95, Windows® 98 or Windows® Me. The drivers were reengineered for Version 4.x to be compatible with the newer version of Windows®; Windows® 98/Me/2000/XP. Version 3.0-3.20 does not run on Windows® 2000, or XP.
The introduction of Windows® 2000 and Windows® XP brought increased security measures to the Windows desktop. Governments and many large companies have implemented these measures to make accidental changes to the computer's environment more difficult, and to prevent malicious changes made by worms, trojans, and viruses.
The following steps should be taken if your TDC4 displays "tOPN" even with the probe connected.
A Gamry PC4 can often outlive the computer into which it was first installed. PC4 potentisotats require a computer with two adjacent ISA slots. They are not plug-and-play equipment and require some settings tweaking to get them up and running. Here are two common problems that are received when launching the Gamry Framework for the first time after installation: