Authorization Codes activate your Gamry Software to work with your potentiostat. Each of the software packages has a package name (e.g. “DC105” for DC Corrosion Techniques) and a 10-digit Authorization Code that is linked to the serial number of your instrument.
Technical Support Resources
We will no longer offer support or repairs for Series G potentiostats at the end of 2019. In the interim if any of these instruments returned for repairs are unable to be repaired, we may be able to offer some trade-in value towards a new potentiostat. Please contact our Sales Department to discuss 'Trade-In' offers available to upgrade to the latest instrument.
Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats. Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.
FAQs & Trouble Shooting
The information contained here addresses specific issues, frequently asked questions and troubleshooting. For general hardware specifications/details, go to the relevant section of the individual product pages. For more detailed information on specific applications, see the Applications Notes section. For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.
How to install your Gamry equipment.
Setting up your experiment and running software.
Common questions that customers have about setup and use of our products.
Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.
Special topics that go beyond basic setup and use of our products.
Framework is the basis for the Gamry Software.Learn how to use Framework.
Updated versions of our top Application Notes. Download now in PDF format.
Download the chart of electrochemical techniques matched to Gamry Interface & Reference Potentiostats.
After updating Framework you may be prompted to update the firmware on your instruments. To begin, make sure the instruments that need a firmware update are powered on and connected to the computer via the USB cable. This guide is valid for all Reference and Interface family instruments
The flexibility of Gamry’s Framework software is largely due to its foundation built around the EXPLAIN scripting language. All of the experiments run in Framework are written in EXPLAIN and the source code is available to the user for modification. Working with the scripting language is not difficult, but some computer programming experience, and especially experience with object-oriented languages, will be most beneficial. The following documents can assist the user with making some basic modifications to the scripts. A comprehensive syntax guide is built into the Framework software under the Help resources.
This note only applies to the Gamry Framework Software Ver 3.0-3.20. installed on Windows® 95, Windows® 98 or Windows® Me. The drivers were reengineered for Version 4.x to be compatible with the newer version of Windows®; Windows® 98/Me/2000/XP. Version 3.0-3.20 does not run on Windows® 2000, or XP.
The introduction of Windows® 2000 and Windows® XP brought increased security measures to the Windows desktop. Governments and many large companies have implemented these measures to make accidental changes to the computer's environment more difficult, and to prevent malicious changes made by worms, trojans, and viruses.
The following steps should be taken if your TDC4 displays "tOPN" even with the probe connected.
Microsoft is Ending Support for Windows 7
Microsoft will discontinue support for Windows 7 on January 14, 2020 which means Gamry will also be discontinuing support for Windows 7. If you are upgrading to Windows 10, like many companies and institutions, you need to be running Version 7 of our software. Please note that only USB and Ethernet-based instruments can run in Version 7. Eligible users can download the latest version of our software through our online Client Portal.
If you haven’t already registered your instrument, you can do so through the Client Portal.
Please email Technical Support if you have any questions regarding this transition. Please be sure to include your instrument model and serial number when contacting us.