Technical Support Resources

Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats.  Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.

FAQs & Trouble Shooting

The information contained here addresses specific issues, frequently asked questions and troubleshooting.  For general hardware specifications/details, go to the relevant section of the individual product pages.  For more detailed information on specific applications, see the Applications Notes section.  For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.

Gamry Troubleshooting your experiment - Step by Step

Installation & Setup

How to install your Gamry equipment.

Information for New Gamry Users

Experimental Setup & Software Basics

Setting up your experiment and running software.

Frequently Asked Questions

Frequently Asked Questions

Common questions that customers have about setup and use of our products.

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Troubleshooting

Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.

electrochemistry courses

Advanced Topics

Special topics that go beyond basic setup and use of our products.

Gamry Framework Help

Gamry Framework

Framework is the basis for the Gamry Software.Learn how to use Framework.

Gamry White Papers

White Papers

Updated versions of our top Application Notes. Download now in PDF format.

Electrochemical Techniques Matched to Gamry Potentiostats

Electrochemical Techniques

Download the chart of electrochemial techniques matched to Gamry Interface & Reference Potentiostats.

Gamry Tools-electrode calculators, nernst equation

Calculators

We have created several calculators to help in you electrochemical research.

Support for Gamry Legacy

Legacy Device Support

Information regarding PC3, PC4, PCI4, FAS 1 & 2, Series G. - Gamry Legacy devices.

Basic Explanation of Overloads

Posted by gamry on March 3, 2014

Short description of the various overloads that can occur in Framework

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FAQ IRQ Problems

Posted by gamry on February 28, 2014

This note only applies to the Gamry Framework Software Ver 3.0-3.20. installed on Windows® 95, Windows® 98 or Windows® Me. The drivers were reengineered for Version 4.x to be compatible with the newer version of Windows®; Windows® 98/Me/2000/XP. Version 3.0-3.20 does not run on Windows® 2000, or XP.

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Security Policy for Gamry Software v4 and v5

Posted by gamry on February 28, 2014

The introduction of Windows® 2000 and Windows® XP brought increased security measures to the Windows desktop. Governments and many large companies have implemented these measures to make accidental changes to the computer's environment more difficult, and to prevent malicious changes made by worms, trojans, and viruses.

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ECM8 Port Number Change

Posted by Aaron on April 14, 2013

Step-by-step Instructions for Changing Your ECM8 COM port Number. Applies to Framework software version 4.35 to 5.XXecm8

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My TDC4 displays the warning "tOPN" even with the probe connected

Posted by Aaron on November 2, 2012

The following steps should be taken if your TDC4 displays "tOPN" even with the probe connected.

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My Experiment Stops Collecting Data in the Middle

Posted by Aaron on September 18, 2012

Troubleshooting stopped experiments on older hardware: "My Experiment starts, but hangs in the middle of data acquisition."

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My PC4/PC3/FAS1 Collects No Data

Posted by Aaron on September 18, 2012

Troubleshooting stopped experiments on older hardware: "My Experiment starts, but hangs up with 'Running...' or 'Autoranging' in the status bar and NO data."

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Installing a PC4 Potentiostat on a New Computer

Posted by Aaron on September 18, 2012

A Gamry PC4 can often outlive the computer into which it was first installed.  PC4 potentisotats require a computer with two adjacent ISA slots.  They are not plug-and-play equipment and require some settings tweaking to get them up and running.  Here are two common problems that are received when launching the Gamry Framework for the first time after installation:

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TDC4 Port Number Change

Posted by Aaron on September 18, 2012

Step-by-step Instructions for Changing Your TDC4 COM port Number.  Applies to Framework software version 4.35 to 5.XXstart control panel

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Field Powering Your USB Potentiostat

Posted by Aaron on September 17, 2012

Interface 1000 back panelA number of users bring potentiostats into the field and need a reliable source of short term power for experiments.  All of our USB potentiostats run from 120V AC wall outlets, but with varying power requirements.

An AC power inverter is required to run the potentiostat from automotive or marine batteries.  Gamry has not tested specific inverter products, but generally a unit that can supply 750 watts continuous will be able to run the instrument.  Products by Tripp-Lite, such as those from the POWERVERTER Series are designed for heavy-duty operation connecting directly to an automotive battery.  Marine batteries, however, are designed for deep cycle operation and are better suited for longer use of the potentiostat in the field.  Always use the power transformer block and cable that came with your USB instrument.  Damage could result from connecting any power source directly to the back of the potentiostat.

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