Technical Support Resources

We will no longer offer support or repairs for Series G potentiostats at the end of 2019. In the interim if any of these instruments returned for repairs are unable to be repaired, we may be able to offer some trade-in value towards a new potentiostat.  Please contact our Sales Department to discuss 'Trade-In' offers available to upgrade to the latest instrument.

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Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats.  Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.

FAQs & Trouble Shooting

The information contained here addresses specific issues, frequently asked questions and troubleshooting.  For general hardware specifications/details, go to the relevant section of the individual product pages.  For more detailed information on specific applications, see the Applications Notes section.  For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.

Gamry Troubleshooting your experiment - Step by Step

Installation & Setup

How to install your Gamry equipment.

Information for New Gamry Users

Experimental Setup & Software Basics

Setting up your experiment and running software.

Frequently Asked Questions

Frequently Asked Questions

Common questions that customers have about setup and use of our products.

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Troubleshooting

Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.

electrochemistry courses

Advanced Topics

Special topics that go beyond basic setup and use of our products.

Gamry Framework Help

Gamry Framework

Framework is the basis for the Gamry Software.Learn how to use Framework.

Gamry White Papers

White Papers

Updated versions of our top Application Notes. Download now in PDF format.

Electrochemical Techniques Matched to Gamry Potentiostats

Electrochemical Techniques

Download the chart of electrochemical techniques matched to Gamry Interface & Reference Potentiostats.

Gamry Tools-electrode calculators, nernst equation

Calculators

We have created several calculators to help in you electrochemical research.

Support for Gamry Legacy

Legacy Device Support

Information regarding PC3, PC4, PCI4, FAS 1 & 2, Series G. - Gamry Legacy devices.

Custom Scripting with the EXPLAIN Scripting Language

Posted by Aaron on March 12, 2014

The flexibility of Gamry’s Framework software is largely due to its foundation built around the EXPLAIN scripting language.  All of the experiments run in Framework are Gamry Softwarewritten in EXPLAIN and the source code is available to the user for modification.  Working with the scripting language is not difficult, but some computer programming experience, and especially experience with object-oriented languages, will be most beneficial.  The following documents can assist the user with making some basic modifications to the scripts.  A comprehensive syntax guide is built into the Framework software under the Help resources.

Customizing Electrochemical Experiments with EXPLAIN

Commonly Requested Changes to EXPLAIN Scripts

Programming Reference for EXPLAIN

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Common Hardware/Software Error Messages

Posted by gamry on March 10, 2014

A list of and brief explanation of commonly seen error messages

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Troubleshooting a Failed Calibration

Posted by gamry on March 6, 2014

What you should do if you get a warning during calibration

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Basic Explanation of Overloads

Posted by gamry on March 3, 2014

Short description of the various overloads that can occur in Framework

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FAQ IRQ Problems

Posted by gamry on February 28, 2014

This note only applies to the Gamry Framework Software Ver 3.0-3.20. installed on Windows® 95, Windows® 98 or Windows® Me. The drivers were reengineered for Version 4.x to be compatible with the newer version of Windows®; Windows® 98/Me/2000/XP. Version 3.0-3.20 does not run on Windows® 2000, or XP.

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Security Policy for Gamry Software v4 and v5

Posted by gamry on February 28, 2014

The introduction of Windows® 2000 and Windows® XP brought increased security measures to the Windows desktop. Governments and many large companies have implemented these measures to make accidental changes to the computer's environment more difficult, and to prevent malicious changes made by worms, trojans, and viruses.

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ECM8 Port Number Change

Posted by Aaron on April 14, 2013

Step-by-step Instructions for Changing Your ECM8 COM port Number. Applies to Framework software version 4.35 to 5.XX

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My TDC4 displays the warning "tOPN" even with the probe connected

Posted by Aaron on November 2, 2012

The following steps should be taken if your TDC4 displays "tOPN" even with the probe connected.

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My Experiment Stops Collecting Data in the Middle

Posted by Aaron on September 18, 2012

Troubleshooting stopped experiments on older hardware: "My Experiment starts, but hangs in the middle of data acquisition."

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My PC4/PC3/FAS1 Collects No Data

Posted by Aaron on September 18, 2012

Troubleshooting stopped experiments on older hardware: "My Experiment starts, but hangs up with 'Running...' or 'Autoranging' in the status bar and NO data."

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