Technical Support Resources
Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats. Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.
FAQs & Trouble Shooting
The information contained here addresses specific issues, frequently asked questions and troubleshooting. For general hardware specifications/details, go to the relevant section of the individual product pages. For more detailed information on specific applications, see the Applications Notes section. For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.
How to install your Gamry equipment.
Setting up your experiment and running software.
Common questions that customers have about setup and use of our products.
Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.
Special topics that go beyond basic setup and use of our products.
Framework is the basis for the Gamry Software.Learn how to use Framework.
Updated versions of our top Application Notes. Download now in PDF format.
Download the chart of electrochemial techniques matched to Gamry Interface & Reference Potentiostats.
This note only applies to the Gamry Framework Software Ver 3.0-3.20. installed on Windows® 95, Windows® 98 or Windows® Me. The drivers were reengineered for Version 4.x to be compatible with the newer version of Windows®; Windows® 98/Me/2000/XP. Version 3.0-3.20 does not run on Windows® 2000, or XP.
The introduction of Windows® 2000 and Windows® XP brought increased security measures to the Windows desktop. Governments and many large companies have implemented these measures to make accidental changes to the computer's environment more difficult, and to prevent malicious changes made by worms, trojans, and viruses.
The following steps should be taken if your TDC4 displays "tOPN" even with the probe connected.
A Gamry PC4 can often outlive the computer into which it was first installed. PC4 potentisotats require a computer with two adjacent ISA slots. They are not plug-and-play equipment and require some settings tweaking to get them up and running. Here are two common problems that are received when launching the Gamry Framework for the first time after installation:
A number of users bring potentiostats into the field and need a reliable source of short term power for experiments. All of our USB potentiostats run from 120V AC wall outlets, but with varying power requirements.
An AC power inverter is required to run the potentiostat from automotive or marine batteries. Gamry has not tested specific inverter products, but generally a unit that can supply 750 watts continuous will be able to run the instrument. Products by Tripp-Lite, such as those from the POWERVERTER Series are designed for heavy-duty operation connecting directly to an automotive battery. Marine batteries, however, are designed for deep cycle operation and are better suited for longer use of the potentiostat in the field. Always use the power transformer block and cable that came with your USB instrument. Damage could result from connecting any power source directly to the back of the potentiostat.