Technical Support Resources
We will no longer offer support or repairs for Series G potentiostats at the end of 2019. In the interim if any of these instruments returned for repairs are unable to be repaired, we may be able to offer some trade-in value towards a new potentiostat. Please contact our Sales Department to discuss 'Trade-In' offers available to upgrade to the latest instrument.
Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats. Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.
FAQs & Trouble Shooting
The information contained here addresses specific issues, frequently asked questions and troubleshooting. For general hardware specifications/details, go to the relevant section of the individual product pages. For more detailed information on specific applications, see the Applications Notes section. For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.
How to install your Gamry equipment.
Setting up your experiment and running software.
Common questions that customers have about setup and use of our products.
Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.
Special topics that go beyond basic setup and use of our products.
Framework is the basis for the Gamry Software.Learn how to use Framework.
Updated versions of our top Application Notes. Download now in PDF format.
Download the chart of electrochemical techniques matched to Gamry Interface & Reference Potentiostats.
Often times, a high impedance reference electrode can lead to your potentiostat oscillation. More information on why can be found in our potentiostat hardware manuals. In today’s tech tip though, we’re going to highlight three methods to dealing with a high impedance reference electrode.
Start by launching the Gamry Framework application. Framework is used to control the potentiostat for the majority of electrochemistry experiments. The user can calibrate their potentiostat by selecting Experiment > Utilities > Calibrate Instrument. Common experiments are listed on the Experiment menu, sorted by their application.
Windows initializes the USB converter device and automatically assigns the next available COM port. This is a problem if the converter is plugged into a different physical USB port, as windows will see it as a brand new device and will initialize it with a new COM port number.
This technical note is intended to help you better understand what the calibration results for your Gamry potentiostat mean.
Having a problem with your experiment?
The Troubleshooting Walkthrough will guide you through the troubleshooting process. The general process is to perform checks on each component of your system in order to understand where the problem is originating. During the Troubleshooting Walkthrough you will be asked questions about what is working and what is not working. For offline troubleshooting please download the printable Troubleshooting Flow Chart.
Microsoft is Ending Support for Windows 7
Microsoft will discontinue support for Windows 7 on January 14, 2020 which means Gamry will also be discontinuing support for Windows 7. If you are upgrading to Windows 10, like many companies and institutions, you need to be running Version 7 of our software. Please note that only USB and Ethernet-based instruments can run in Version 7. Eligible users can download the latest version of our software through our online Client Portal.
If you haven’t already registered your instrument, you can do so through the Client Portal.
Please email Technical Support if you have any questions regarding this transition. Please be sure to include your instrument model and serial number when contacting us.