Technical Support Resources
Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats. Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.
FAQs & Trouble Shooting
The information contained here addresses specific issues, frequently asked questions and troubleshooting. For general hardware specifications/details, go to the relevant section of the individual product pages. For more detailed information on specific applications, see the Applications Notes section. For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.
How to install your Gamry equipment.
Setting up your experiment and running software.
Common questions that customers have about setup and use of our products.
Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.
Special topics that go beyond basic setup and use of our products.
Information regarding PC3, PC4, PCI4, FAS 1 & 2, Series G. - Gamry Legacy devices.
Windows initializes the USB converter device and automatically assigns the next available COM port. This is a problem if the converter is plugged into a different physical USB port, as windows will see it as a brand new device and will initialize it with a new COM port number.
This technical note is intended to help you better understand what the calibration results for your Gamry potentiostat mean.
Having a problem with your experiment?
The Troubleshooting Walkthrough will guide you through the troubleshooting process. The general process is to perform checks on each component of your system in order to understand where the problem is originating. During the Troubleshooting Walkthrough you will be asked questions about what is working and what is not working. For offline troubleshooting please download the printable Troubleshooting Flow Chart.
If you recently purchased a Gamry Interface 1000 Potentiostat and are experiencing a problem connecting it to a computer, your computer may have the Intel USB 3.0 eXtensible Host Controller driver installed. Please read on for some background and workaround.
Occasionally a Reference or Interface potentiostat will be plugged into a computer’s USB port and will not be detected. Initially this may lead one to believe the USB communications on the instrument may have failed, and a repair is necessary. However, it may be due to a computer setting known as “USB Selective Suspend Feature”, which may be turned on as a power saving setting in Windows. It is recommended to take the following steps to help determine the source of the USB communications failure.
It is possible to quickly customize the size and style of the font in Gamry Framework. The size adjustment is useful if you are using a low resolution monitor that cannot display the entire setup box if using the standard font defaults.
MultEchem systems allow multiple instruments to share a single software license and be run from a single computer. The system utilizes a USB dongle to activate the software license across all instruments.