Technical Support Resources

Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats.  Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.

FAQs & Trouble Shooting

The information contained here addresses specific issues, frequently asked questions and troubleshooting.  For general hardware specifications/details, go to the relevant section of the individual product pages.  For more detailed information on specific applications, see the Applications Notes section.  For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.

Gamry Troubleshooting your experiment - Step by Step

Installation & Setup

How to install your Gamry equipment.

Information for New Gamry Users

Experimental Setup & Software Basics

Setting up your experiment and running software.

Frequently Asked Questions

Frequently Asked Questions

Common questions that customers have about setup and use of our products.

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Troubleshooting

Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.

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Advanced Topics

Special topics that go beyond basic setup and use of our products.

Support for Gamry Legacy

Legacy Device Support

Information regarding PC3, PC4, PCI4, FAS 1 & 2, Series G. - Gamry Legacy devices.

Reference Electrode Overview and Care

Posted by Dan on 29 August 2016

Gamry sells the Saturated Calomel Reference Electrode and Silver-Silver Chloride Reference Electrode. Proper care must be taken to ensure that your electrode continues to take accurate measurements.

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Current Ranges- Fixed vs. Autoranging

Posted by Dan on 3 August 2016

When you should choose fixed and when you should choose autoranging.

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Step-by-step Instructions for Changing Your ECM8 COM Port Number

Posted by Dan Cook on 22 March 2016

Windows initializes the USB converter device and automatically assigns the next available COM port. This is a problem if the converter is plugged into a different physical USB port, as windows will see it as a brand new device and will initialize it with a new COM port number.

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Interpreting the Calibration Data of Your Potentiostat

Posted on 1 February 2016

This technical note is intended to help you better understand what the calibration results for your Gamry potentiostat mean.

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Disabling the Sleep Function on Windows Machines

Posted by Dan Cook on 6 November 2015

When running experiments in Framework for an extended period, it is highly recommended to disable the Sleep feature of the computer.

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Troubleshooting Walkthrough

Posted on 7 August 2015

Having a problem with your experiment?

The Troubleshooting Walkthrough will guide you through the troubleshooting process.  The general process is to perform checks on each component of your system in order to understand where the problem is originating.  During the Troubleshooting Walkthrough you will be asked questions about what is working and what is not working.  For offline troubleshooting please download the printable Troubleshooting Flow Chart.

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USB Issue in Interface 1000 Potentiostat

Posted on 18 February 2015

If you recently purchased a Gamry Interface 1000 Potentiostat and are experiencing a problem connecting it to a computer, your computer may have the Intel USB 3.0 eXtensible Host Controller driver installed. Please read on for some background and workaround.

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Bad or Unresponsive USB Connection with Potentiostat

Posted by Dan Cook on 11 December 2014

Occasionally a Reference or Interface potentiostat will be plugged into a computer’s USB port and will not be detected. Initially this may lead one to believe the USB communications on the instrument may have failed, and a repair is necessary. However, it may be due to a computer setting known as “USB Selective Suspend Feature”, which may be turned on as a power saving setting in Windows. It is recommended to take the following steps to help determine the source of the USB communications failure.

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How to Change the Setup and Editor Fonts in Gamry Framework

Posted by Dan Cook on 17 October 2014

It is possible to quickly customize the size and style of the font in Gamry Framework. The size adjustment is useful if you are using a low resolution monitor that cannot display the entire setup box if using the standard font defaults.

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Step-by-Step Software Authorization for a MultEchem System

Posted by Dan Cook on 1 September 2014

MultEchem systems allow multiple instruments to share a single software license and be run from a single computer. The system utilizes a USB dongle to activate the software license across all instruments.

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