If you recently purchased a Gamry Interface 1000 Potentiostat and are experiencing a problem connecting it to a computer, your computer may have the Intel USB 3.0 eXtensible Host Controller driver installed. Please read on for some background and workaround.
Technical Support Resources
We will no longer offer support or repairs for Series G potentiostats at the end of 2019. In the interim if any of these instruments returned for repairs are unable to be repaired, we may be able to offer some trade-in value towards a new potentiostat. Please contact our Sales Department to discuss 'Trade-In' offers available to upgrade to the latest instrument.
Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats. Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.
FAQs & Trouble Shooting
The information contained here addresses specific issues, frequently asked questions and troubleshooting. For general hardware specifications/details, go to the relevant section of the individual product pages. For more detailed information on specific applications, see the Applications Notes section. For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.
How to install your Gamry equipment.
Setting up your experiment and running software.
Common questions that customers have about setup and use of our products.
Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.
Special topics that go beyond basic setup and use of our products.
Framework is the basis for the Gamry Software.Learn how to use Framework.
Updated versions of our top Application Notes. Download now in PDF format.
Download the chart of electrochemical techniques matched to Gamry Interface & Reference Potentiostats.
Occasionally a Reference or Interface potentiostat will be plugged into a computer’s USB port and will not be detected. Initially this may lead one to believe the USB communications on the instrument may have failed, and a repair is necessary. However, it may be due to a computer setting known as “USB Selective Suspend Feature”, which may be turned on as a power saving setting in Windows. It is recommended to take the following steps to help determine the source of the USB communications failure.
It is possible to quickly customize the size and style of the font in Gamry Framework. The size adjustment is useful if you are using a low resolution monitor that cannot display the entire setup box if using the standard font defaults.
MultEchem systems allow multiple instruments to share a single software license and be run from a single computer. The system utilizes a USB dongle to activate the software license across all instruments.
Computers with Serial ports are become increasingly rare. However, many research instruments still rely on this very simple communication protocol. The USB-to-Serial adapter addresses the problem of the physical connection, but software must still be manually configured to interface with the device by a COM port number.
Electrochemical impedance spectroscopy (EIS) is a powerful technique that utilizes a small amplitude, alternating current (AC) signal to probe the impedance characteristics of a cell.
Linear polarization resistance (LPR) is a quick, nondestructive testing technique commonly used in material corrosion studies to gain corrosion rate data.
Authorization Codes activate your Gamry Software to work with your potentiostat. Each of the software packages has a package name (e.g. “DC105” for DC Corrosion Techniques) and a 10-digit Authorization Code that is linked to the serial number of your instrument.
After updating Framework you may be prompted to update the firmware on your instruments. To begin, make sure the instruments that need a firmware update are powered on and connected to the computer via the USB cable. This guide is valid for all Reference and Interface family instruments
Microsoft is Ending Support for Windows 7
Microsoft will discontinue support for Windows 7 on January 14, 2020 which means Gamry will also be discontinuing support for Windows 7. If you are upgrading to Windows 10, like many companies and institutions, you need to be running Version 7 of our software. Please note that only USB and Ethernet-based instruments can run in Version 7. Eligible users can download the latest version of our software through our online Client Portal.
If you haven’t already registered your instrument, you can do so through the Client Portal.
Please email Technical Support if you have any questions regarding this transition. Please be sure to include your instrument model and serial number when contacting us.