Disabling the Sleep Function on Windows Machines
When running experiments in Framework for an extended period, it is highly recommended to disable the Sleep feature of the computer.
Technical Support Resources
We will no longer offer support or repairs for Series G potentiostats at the end of 2019. In the interim if any of these instruments returned for repairs are unable to be repaired, we may be able to offer some trade-in value towards a new potentiostat. Please contact our Sales Department to discuss 'Trade-In' offers available to upgrade to the latest instrument.
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Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats. Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.
FAQs & Trouble Shooting
The information contained here addresses specific issues, frequently asked questions and troubleshooting. For general hardware specifications/details, go to the relevant section of the individual product pages. For more detailed information on specific applications, see the Applications Notes section. For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.
Installation & Setup
How to install your Gamry equipment.
Experimental Setup & Software Basics
Setting up your experiment and running software.
Frequently Asked Questions
Common questions that customers have about setup and use of our products.
Troubleshooting
Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.
Advanced Topics
Special topics that go beyond basic setup and use of our products.
Gamry Framework
Framework is the basis for the Gamry Software.Learn how to use Framework.
White Papers
Updated versions of our top Application Notes. Download now in PDF format.
Electrochemical Techniques
Download the chart of electrochemical techniques matched to Gamry Interface & Reference Potentiostats.
Calculators
We have created several calculators to help in you electrochemical research.
Legacy Device Support
Information regarding PC3, PC4, PCI4, FAS 1 & 2, Series G. - Gamry Legacy devices.
Troubleshooting Walkthrough
Having a problem with your experiment?
The Troubleshooting Walkthrough will guide you through the troubleshooting process. The general process is to perform checks on each component of your system in order to understand where the problem is originating. During the Troubleshooting Walkthrough you will be asked questions about what is working and what is not working. For offline troubleshooting please download the printable Troubleshooting Flow Chart.
USB Issue in Interface 1000 Potentiostat
If you recently purchased a Gamry Interface 1000 Potentiostat and are experiencing a problem connecting it to a computer, your computer may have the Intel USB 3.0 eXtensible Host Controller driver installed. Please read on for some background and workaround.
Bad or Unresponsive USB Connection with Potentiostat
Occasionally a Reference or Interface potentiostat will be plugged into a computer’s USB port and will not be detected. Initially this may lead one to believe the USB communications on the instrument may have failed, and a repair is necessary. However, it may be due to a computer setting known as “USB Selective Suspend Feature”, which may be turned on as a power saving setting in Windows. It is recommended to take the following steps to help determine the source of the USB communications failure.
How to Change the Setup and Editor Fonts in Gamry Framework
It is possible to quickly customize the size and style of the font in Gamry Framework. The size adjustment is useful if you are using a low resolution monitor that cannot display the entire setup box if using the standard font defaults.
Step-by-Step Software Authorization for a MultEchem System
MultEchem systems allow multiple instruments to share a single software license and be run from a single computer. The system utilizes a USB dongle to activate the software license across all instruments.
Installing a USB-to-Serial adapter for Gamry Hardware
Computers with Serial ports are become increasingly rare. However, many research instruments still rely on this very simple communication protocol. The USB-to-Serial adapter addresses the problem of the physical connection, but software must still be manually configured to interface with the device by a COM port number.
Getting Started With Your First Experiment: Potentiostatic EIS
Electrochemical impedance spectroscopy (EIS) is a powerful technique that utilizes a small amplitude, alternating current (AC) signal to probe the impedance characteristics of a cell.
Getting Started With Your First Experiment: DC105 Corrosion Techniques- Polarization Resistance
Linear polarization resistance (LPR) is a quick, nondestructive testing technique commonly used in material corrosion studies to gain corrosion rate data.
MultEchem Dongle #00000 Installed
USB ports where the dongle does not engage tightly can result in Microsoft Windows detecting the dongle but not properly reading the dongle serial number
Microsoft is Ending Support for Windows 7
Microsoft will discontinue support for Windows 7 on January 14, 2020 which means Gamry will also be discontinuing support for Windows 7. If you are upgrading to Windows 10, like many companies and institutions, you need to be running Version 7 of our software. Please note that only USB and Ethernet-based instruments can run in Version 7. Eligible users can download the latest version of our software through our online Client Portal.
If you haven’t already registered your instrument, you can do so through the Client Portal.
Please email Technical Support if you have any questions regarding this transition. Please be sure to include your instrument model and serial number when contacting us.