Contact Us

Technical Support Resources

We will no longer offer support or repairs for Series G potentiostats at the end of 2019. In the interim if any of these instruments returned for repairs are unable to be repaired, we may be able to offer some trade-in value towards a new potentiostat.  Please contact our Sales Department to discuss 'Trade-In' offers available to upgrade to the latest instrument.


Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats.  Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.

FAQs & Trouble Shooting

The information contained here addresses specific issues, frequently asked questions and troubleshooting.  For general hardware specifications/details, go to the relevant section of the individual product pages.  For more detailed information on specific applications, see the Applications Notes section.  For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.

Gamry Troubleshooting your experiment - Step by Step

Installation & Setup

How to install your Gamry equipment.

Information for New Gamry Users

Experimental Setup & Software Basics

Setting up your experiment and running software.

Frequently Asked Questions

Frequently Asked Questions

Common questions that customers have about setup and use of our products.

resizedimage10072 troubleshootingflowchart


Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.

electrochemistry courses

Advanced Topics

Special topics that go beyond basic setup and use of our products.

Gamry Framework Help

Gamry Framework

Framework is the basis for the Gamry Software.Learn how to use Framework.

Gamry White Papers

White Papers

Updated versions of our top Application Notes. Download now in PDF format.

Electrochemical Techniques Matched to Gamry Potentiostats

Electrochemical Techniques

Download the chart of electrochemical techniques matched to Gamry Interface & Reference Potentiostats.

Gamry Tools-electrode calculators, nernst equation


We have created several calculators to help in you electrochemical research.

Support for Gamry Legacy

Legacy Device Support

Information regarding PC3, PC4, PCI4, FAS 1 & 2, Series G. - Gamry Legacy devices.

Disabling the Sleep Function on Windows Machines

Posted by Dan Cook on November 6, 2015

When running experiments in Framework for an extended period, it is highly recommended to disable the Sleep feature of the computer.

Read the full article »

Troubleshooting Walkthrough

Posted by gamry on August 7, 2015

Having a problem with your experiment?

The Troubleshooting Walkthrough will guide you through the troubleshooting process.  The general process is to perform checks on each component of your system in order to understand where the problem is originating.  During the Troubleshooting Walkthrough you will be asked questions about what is working and what is not working.  For offline troubleshooting please download the printable Troubleshooting Flow Chart.

Read the full article »

USB Issue in Interface 1000 Potentiostat

Posted by gamry on February 18, 2015

If you recently purchased a Gamry Interface 1000 Potentiostat and are experiencing a problem connecting it to a computer, your computer may have the Intel USB 3.0 eXtensible Host Controller driver installed. Please read on for some background and workaround.

Read the full article »

Bad or Unresponsive USB Connection with Potentiostat

Posted by Dan Cook on December 11, 2014

Occasionally a Reference or Interface potentiostat will be plugged into a computer’s USB port and will not be detected. Initially this may lead one to believe the USB communications on the instrument may have failed, and a repair is necessary. However, it may be due to a computer setting known as “USB Selective Suspend Feature”, which may be turned on as a power saving setting in Windows. It is recommended to take the following steps to help determine the source of the USB communications failure.

Read the full article »

How to Change the Setup and Editor Fonts in Gamry Framework

Posted by Dan Cook on October 17, 2014

It is possible to quickly customize the size and style of the font in Gamry Framework. The size adjustment is useful if you are using a low resolution monitor that cannot display the entire setup box if using the standard font defaults.

Read the full article »

Step-by-Step Software Authorization for a MultEchem System

Posted by Dan Cook on September 1, 2014

MultEchem systems allow multiple instruments to share a single software license and be run from a single computer. The system utilizes a USB dongle to activate the software license across all instruments.

Read the full article »

Installing a USB-to-Serial adapter for Gamry Hardware

Posted by gamry on August 1, 2014

Computers with Serial ports are become increasingly rare. However, many research instruments still rely on this very simple communication protocol. The USB-to-Serial adapter addresses the problem of the physical connection, but software must still be manually configured to interface with the device by a COM port number.

Read the full article »

Getting Started With Your First Experiment: Potentiostatic EIS

Posted by Dan Cook on July 28, 2014

Electrochemical impedance spectroscopy (EIS) is a powerful technique that utilizes a small amplitude, alternating current (AC) signal to probe the impedance characteristics of a cell.

Read the full article »

Getting Started With Your First Experiment: DC105 Corrosion Techniques- Polarization Resistance

Posted by Dan Cook on July 28, 2014

Linear polarization resistance (LPR) is a quick, nondestructive testing technique commonly used in material corrosion studies to gain corrosion rate data.

Read the full article »

MultEchem Dongle #00000 Installed

Posted by Aaron on May 1, 2014

USB ports where the dongle does not engage tightly can result in Microsoft Windows detecting the dongle but not properly reading the dongle serial number

Read the full article »