Technical Support Resources

Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats.  Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.

FAQs & Trouble Shooting

The information contained here addresses specific issues, frequently asked questions and troubleshooting.  For general hardware specifications/details, go to the relevant section of the individual product pages.  For more detailed information on specific applications, see the Applications Notes section.  For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.

Gamry Troubleshooting your experiment - Step by Step

Installation & Setup

How to install your Gamry equipment.

Information for New Gamry Users

Experimental Setup & Software Basics

Setting up your experiment and running software.

Frequently Asked Questions

Frequently Asked Questions

Common questions that customers have about setup and use of our products.

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Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.

electrochemistry courses

Advanced Topics

Special topics that go beyond basic setup and use of our products.

Gamry Framework Help

Gamry Framework

Framework is the basis for the Gamry Software.Learn how to use Framework.

Gamry White Papers

White Papers

Updated versions of our top Application Notes. Download now in PDF format.

Electrochemical Techniques Matched to Gamry Potentiostats

Electrochemical Techniques

Download the chart of electrochemial techniques matched to Gamry Interface & Reference Potentiostats.

Gamry Tools-electrode calculators, nernst equation


We have created several calculators to help in you electrochemical research.

Support for Gamry Legacy

Legacy Device Support

Information regarding PC3, PC4, PCI4, FAS 1 & 2, Series G. - Gamry Legacy devices.

Step-by-Step Software Authorization for a MultEchem System

Posted by Dan Cook on September 1, 2014

MultEchem systems allow multiple instruments to share a single software license and be run from a single computer. The system utilizes a USB dongle to activate the software license across all instruments.

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Installing a USB-to-Serial adapter for Gamry Hardware

Posted by gamry on August 1, 2014

Computers with Serial ports are become increasingly rare. However, many research instruments still rely on this very simple communication protocol. The USB-to-Serial adapter addresses the problem of the physical connection, but software must still be manually configured to interface with the device by a COM port number.

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Getting Started With Your First Experiment: EIS300 Electrochemical Impedance Techniques- Potentiostatic Electrochemical Impedance Spectroscopy

Posted by Dan Cook on July 28, 2014

Electrochemical impedance spectroscopy (EIS) is a powerful technique that utilizes a small amplitude, alternating current (AC) signal to probe the impedance characteristics of a cell.

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Getting Started With Your First Experiment: DC105 Corrosion Techniques- Polarization Resistance

Posted by Dan Cook on July 28, 2014

Linear polarization resistance (LPR) is a quick, nondestructive testing technique commonly used in material corrosion studies to gain corrosion rate data.

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MultEchem Dongle #00000 Installed

Posted by Aaron on May 1, 2014

USB ports where the dongle does not engage tightly can result in Microsoft Windows detecting the dongle but not properly reading the dongle serial number

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How to Authorize Software Packages in Framework

Posted by Dan Cook on April 14, 2014

Authorization Codes activate your Gamry Software to work with your potentiostat. Each of the software packages has a package name (e.g. “DC105” for DC Corrosion Techniques) and a 10-digit Authorization Code that is linked to the serial number of your instrument.

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Step-by-Step Firmware Update for Interface and Reference Family Instruments

Posted by Dan Cook on April 14, 2014

After updating Framework you may be prompted to update the firmware on your instruments. To begin, make sure the instruments that need a firmware update are powered on and connected to the computer via the USB cable. This guide is valid for all Reference and Interface family instruments

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Custom Scripting with the EXPLAIN Scripting Language

Posted by Aaron on March 12, 2014

The flexibility of Gamry’s Framework software is largely due to its foundation built around the EXPLAIN scripting language.  All of the experiments run in Framework are Gamry Softwarewritten in EXPLAIN and the source code is available to the user for modification.  Working with the scripting language is not difficult, but some computer programming experience, and especially experience with object-oriented languages, will be most beneficial.  The following documents can assist the user with making some basic modifications to the scripts.  A comprehensive syntax guide is built into the Framework software under the Help resources.

Customizing Electrochemical Experiments with EXPLAIN

Commonly Requested Changes to EXPLAIN Scripts

Programming Reference for EXPLAIN

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Common Hardware/Software Error Messages

Posted by gamry on March 10, 2014

A list of and brief explanation of commonly seen error messages

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Troubleshooting a Failed Calibration

Posted by gamry on March 6, 2014

What you should do if you get a warning during calibration

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