Technical Support Resources

Occasionally a Reference or Interface potentiostat will be plugged into a computer’s USB port and will not be detected. Initially this may lead one to believe the USB communications on the instrument may have failed, and a repair is necessary. However, it may be due to a computer setting known as “USB Selective Suspend Feature”, which may be turned on as a power saving setting in Windows. It is recommended to take the following steps to help determine the source of the USB communications failure.

It is possible to quickly customize the size and style of the font in Gamry Framework. The size adjustment is useful if you are using a low resolution monitor that cannot display the entire setup box if using the standard font defaults.

MultEchem systems allow multiple instruments to share a single software license and be run from a single computer. The system utilizes a USB dongle to activate the software license across all instruments.

Computers with Serial ports are become increasingly rare. However, many research instruments still rely on this very simple communication protocol. The USB-to-Serial adapter addresses the problem of the physical connection, but software must still be manually configured to interface with the device by a COM port number.

Electrochemical impedance spectroscopy (EIS) is a powerful technique that utilizes a small amplitude, alternating current (AC) signal to probe the impedance characteristics of a cell.

Linear polarization resistance (LPR) is a quick, nondestructive testing technique commonly used in material corrosion studies to gain corrosion rate data.

USB ports where the dongle does not engage tightly can result in Microsoft Windows detecting the dongle but not properly reading the dongle serial number

Authorization Codes activate your Gamry Software to work with your potentiostat. Each of the software packages has a package name (e.g. “DC105” for DC Corrosion Techniques) and a 10-digit Authorization Code that is linked to the serial number of your instrument.

After updating Framework you may be prompted to update the firmware on your instruments. To begin, make sure the instruments that need a firmware update are powered on and connected to the computer via the USB cable. This guide is valid for all Reference and Interface family instruments