General instability in the operation of the IC8 can be caused by many things. Instability refers to a loss of keyboard and mouse input, loss of video or a Microsoft BSOD that can only be resolved by restarting the computer. These problems can come about from a corrupted operating system installation or from hardware problems. Operating system problem diagnosis is beyond the scope of this note. All internal power connectors and data cables should be checked for looseness. The most likely culprits for hardware failures that cause instability are: power supply failure or too weak, loose cables to hard drive, power supply or potentiostats, failure of power regulation components on the single board computer (SBC). Detecting a weak or bad power supply is not easy because they must be tested under proper load. If a power supply problem is suspected it is best to contact Gamry Technical Support to discuss the options for replacing the power supply. Failure of power regulation components on the SBC is indicated by bulging or oozing capacitors in the vicinity of the processor.
Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats. Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.
Gamry Legacy Devices
Information here is specific to one or more of Gamry's retired lineup: PC3, PC4, PCI4, FAS 1 & 2, Series G, and Framework versions 4 and 5.
It is well documented that certain USB storage devices can prevent a computer from properly booting up. The USB dongle for your MultEchem IC8 system can cause this problem under certain conditions. To prevent it, either unplug the device before booting the computer or modify the BIOS settings for “booting from a USB device” so that the dongle is ignored while the computer is loading.
Microsoft is Ending Support for Windows 7
Microsoft will discontinue support for Windows 7 on January 14, 2020 which means Gamry will also be discontinuing support for Windows 7. If you are upgrading to Windows 10, like many companies and institutions, you need to be running Version 7 of our software. Please note that only USB and Ethernet-based instruments can run in Version 7. Eligible users can download the latest version of our software through our online Client Portal.
If you haven’t already registered your instrument, you can do so through the Client Portal.
Please email Technical Support if you have any questions regarding this transition. Please be sure to include your instrument model and serial number when contacting us.