Technical Support Resources

We will no longer offer support or repairs for Series G potentiostats at the end of 2019. In the interim if any of these instruments returned for repairs are unable to be repaired, we may be able to offer some trade-in value towards a new potentiostat.  Please contact our Sales Department to discuss 'Trade-In' offers available to upgrade to the latest instrument.


Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats.  Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.

FAQs & Trouble Shooting

The information contained here addresses specific issues, frequently asked questions and troubleshooting.  For general hardware specifications/details, go to the relevant section of the individual product pages.  For more detailed information on specific applications, see the Applications Notes section.  For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.

Gamry Troubleshooting your experiment - Step by Step

Installation & Setup

How to install your Gamry equipment.

Information for New Gamry Users

Experimental Setup & Software Basics

Setting up your experiment and running software.

Frequently Asked Questions

Frequently Asked Questions

Common questions that customers have about setup and use of our products.

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Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.

electrochemistry courses

Advanced Topics

Special topics that go beyond basic setup and use of our products.

Gamry Framework Help

Gamry Framework

Framework is the basis for the Gamry Software.Learn how to use Framework.

Gamry White Papers

White Papers

Updated versions of our top Application Notes. Download now in PDF format.

Electrochemical Techniques Matched to Gamry Potentiostats

Electrochemical Techniques

Download the chart of electrochemical techniques matched to Gamry Interface & Reference Potentiostats.

Gamry Tools-electrode calculators, nernst equation


We have created several calculators to help in you electrochemical research.

Support for Gamry Legacy

Legacy Device Support

Information regarding PC3, PC4, PCI4, FAS 1 & 2, Series G. - Gamry Legacy devices.

IC8 Does not boot with dongle inserted

Posted by IQnection on July 7, 2016

It is well documented that certain USB storage devices can prevent a computer from properly booting up. The USB dongle for your MultEchem IC8 system can cause this problem under certain conditions. To prevent it, either unplug the device before booting the computer or modify the BIOS settings for “booting from a USB device” so that the dongle is ignored while the computer is loading.

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What is an Authorization Code?

Posted by IQnection on July 7, 2016

Authorization Codes activate your Gamry Software to work with your potentiostat.  Each of the software packages has a package name (e.g. “DC105” for DC Corrosion Techniques) and a 10-digit Authorization Code that is linked to the serial number of your instrument.

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Stuck At Autoranging - PCI4/Series G

Posted by gamry on July 7, 2016

The symptom is that at the start of the experiment no data acquisition begins and the runner window displays "Autoranging" in the lower left hand corner. This applies only to PCI potentiostats installed inside a desktop computer. Verify that the 4-pin power cables are connected to the control board and potentiostat board inside the computer. The instrument will still be properly recognized by the computer without the power cables connected but no signal generation or data acquisition can occur without the power.

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ECM8 Port Number Change

Posted by IQnection on July 7, 2016

Step-by-step Instructions for Changing Your ECM8 COM port Number. Applies to Framework software version 4.35 to 5.XX

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Installation of a MultEchem System

Posted by IQnection on July 7, 2016

MultEchem systems allow multiple instruments to share a single software license on a single computer.  The system utilizes a USB dongle to activate the software license across all instruments.  For all Framework versions before 5.63 one must select “MultEchem” from the Select Features page of the installation program to install the driver for the USB dongle.  This driver is installed automatically in current versions.

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Manually changing the Port number for your ECM8 or TDC4

Posted by IQnection on July 7, 2016

When installing a second ECM8, or switching to a USB-to-Serial adapter for your ECM8 or TDC4, it is necessary to manually change the Port number in the Gamry.INI file.  The correct Port number allows the Framework Software to communicate properly with the Gamry Hardware device.  The INI file is accessible from the Windows Start Menu under Gamry / Framework / Gamry.ini.  The file will open in your default text editor program.

For an ECM8 Multiplexer the relevant section of the INI file is:


For a TDC4 Temperature Controller the relevant section of the INI file is:


The PORT=1 setting should be changed to match the newly assigned COM port for the device, whether it is an ECM8 or a TDC4.

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IC8 Becomes Unresponsive Intermittently

Posted by IQnection on July 7, 2016

General instability in the operation of the IC8 can be caused by many things. Instability refers to a loss of keyboard and mouse input, loss of video or a Microsoft BSOD that can only be resolved by restarting the computer. These problems can come about from a corrupted operating system installation or from hardware problems. Operating system problem diagnosis is beyond the scope of this note. All internal power connectors and data cables should be checked for looseness. The most likely culprits for hardware failures that cause instability are: power supply failure or too weak, loose cables to hard drive, power supply or potentiostats, failure of power regulation components on the single board computer (SBC). Detecting a weak or bad power supply is not easy because they must be tested under proper load. If a power supply problem is suspected it is best to contact Gamry Technical Support to discuss the options for replacing the power supply. Failure of power regulation components on the SBC is indicated by bulging or oozing capacitors in the vicinity of the processor.

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Installing a PC4 Potentiostat on a New Computer

Posted by IQnection on July 7, 2016

A Gamry PC4 can often outlive the computer into which it was first installed.  PC4 potentisotats require a computer with two adjacent ISA slots.  They are not plug-and-play equipment and require some settings tweaking to get them up and running.  Here are two common problems that are received when launching the Gamry Framework for the first time after installation:

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My PC4/PC3/FAS1 Collects No Data

Posted by IQnection on July 7, 2016

"My Experiment starts, but hangs up with 'Running...' or 'Autoranging' in the status bar and NO data."

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My Experiment Stops Collecting Data in the Middle

Posted by IQnection on July 7, 2016

"My Experiment starts, but hangs in the middle of data acquisition."

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