MultEchem Dongle #00000 Installed

Posted by Aaron on 1 May 2014

DongleFoundNewHardware1USB ports where the dongle does not engage tightly can result in Microsoft Windows detecting the dongle but not properly reading the dongle serial number. This will result in the Gamry Instrument Manager initializing the dongle with the 00000 serial number and receiving a "Not Authorized" error message when trying to run experiments.

The solution is to firmly reseat the dongle, or try a different USB port, and verify that Gamry Instrument Manager initializes it with the correct dongle serial number.