Technical Support Resources

On this page you will mostly find information about common and not so common technical questions that go beyond Frequently Asked Questions.

My TDC4 displays the warning "tOPN" even with the probe connected

Posted by Aaron on 2 November 2012 | 22 Comments

The following steps should be taken if your TDC4 displays "*tOPN*" even with the probe connected.

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My Experiment Stops Collecting Data in the Middle

Posted by Aaron on 18 September 2012 | 26 Comments

*"My Experiment starts, but hangs in the middle of data acquisition."*

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My PC4/PC3/FAS1 Collects No Data

Posted by Aaron on 18 September 2012 | 28 Comments

*"My Experiment starts, but hangs up with 'Running...' or 'Autoranging' in the status bar and NO data."*

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Installing a PC4 Potentiostat on a New Computer

Posted by Aaron on 18 September 2012 | 59 Comments

A Gamry PC4 can often outlive the computer into which it was first installed. PC4 potentisotats require a computer with two adjacent ISA slots. They are not plug-and-play equipment and require some settings tweaking to get them up and running. Here are two common problems that are received when launching the Gamry Framework for the first time after installation:

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ECM8 Port Number Change

Posted by Aaron on 18 September 2012 | 15 Comments

*Step-by-step Instructions for Changing Your ECM8 COM port Number. Applies to Framework software version 4.35 to 5.XX*

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TDC4 Port Number Change

Posted by Aaron on 18 September 2012 | 33 Comments

*Step-by-step Instructions for Changing Your TDC4 COM port Number. Applies to Framework software version 4.35 to 5.XX*

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Fixed vs. Autoranging

Posted by Aaron on 17 September 2012 | 15 Comments

Gamry potentiostats have either 9 or 11 current measurement ranges. The value of the current range indicates the maximum current that the range can measure. For example, these are the current measurement ranges of a Reference 600 potentiostat:

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Field Powering Your USB Potentiostat

Posted by Aaron on 17 September 2012 | 27 Comments

A number of users bring potentiostats into the field and need a reliable source of short term power for experiments. All of our USB potentiostats run from 120V AC wall outlets, but with varying power requirements.

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Custom Scripting with the EXPLAIN Scripting Language

Posted by Aaron on 17 September 2012 | 20 Comments

The flexibility of Gamry’s Framework software is largely due to its foundation built around the EXPLAIN scripting language. All of the experiments run in Framework are written in EXPLAIN and the source code is available to the user for modification. Working with the scripting language is not difficult, but some computer programming experience, and especially experience with object-oriented languages, will be most beneficial. The following documents can assist the user with making some basic modifications to the scripts. A comprehensive syntax guide is built into the Framework software under the Help resources.