技术支持

Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats.  Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.

FAQs & Trouble Shooting

The information contained here addresses specific issues, frequently asked questions and troubleshooting.  For general hardware specifications/details, go to the relevant section of the individual product pages.  For more detailed information on specific applications, see the Applications Notes section.  For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.

Gamry Troubleshooting your experiment - Step by Step

Installation & Setup

How to install your Gamry equipment.

Information for New Gamry Users

Experimental Setup & Software Basics

Setting up your experiment and running software.

Frequently Asked Questions

Frequently Asked Questions

Common questions that customers have about setup and use of our products.

resizedimage10072 troubleshootingflowchart

Troubleshooting

Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.

electrochemistry courses

Advanced Topics

Special topics that go beyond basic setup and use of our products.

Support for Gamry Legacy

Legacy Device Support

Information regarding PC3, PC4, PCI4, FAS 1 & 2, Series G. - Gamry Legacy devices.

Troubleshooting a Failed Calibration

Posted by Gamry on 7 July 2016

A Calibration Failure Warning Appears

Read the full article »

ECM8 Port Number Change

Posted by Aaron on 7 August 2015

Step-by-step Instructions for Changing Your ECM8 COM port Number. Applies to Framework software version 4.35 to 5.XX

Read the full article »

Manually changing the Port number for your ECM8 or TDC4

Posted on 7 August 2015

When installing a second ECM8, or switching to a USB-to-Serial adapter for your ECM8 or TDC4, it is necessary to manually change the Port number in the Gamry.INI file. The correct Port number allows the Framework Software to communicate properly with the Gamry Hardware device. The INI file is accessible from the Windows Start Menu under Gamry / Framework / Gamry.ini. The file will open in your default text editor program.

Read the full article »

Step-by-Step Software Authorization for a MultEchem System

Posted by Dan Cook on 7 August 2015

MultEchem systems allow multiple instruments to share a single software license and be run from a single computer. The system utilizes a USB dongle to activate the software license across all instruments.

Read the full article »

Changing Your ECM8 COM port Number Software Version 6.2X to 6.XX

Posted by Dan Cook on 7 August 2015

Step-by-step Instructions for Changing Your ECM8 COM port Number. Applies to Framework software version 6.2X to 6.XX

Read the full article »

MultEchem Dongle #00000 Installed

Posted by Aaron on 7 August 2015

USB ports where the dongle does not engage tightly can result in Microsoft Windows detecting the dongle but not properly reading the dongle serial number

Read the full article »

FAQ IRQ Problems

Posted on 7 August 2015

Finding an Available IRQ

Read the full article »

My Experiment Stops Collecting Data in the Middle

Posted by Aaron on 7 August 2015

"My Experiment starts, but hangs in the middle of data acquisition."

Read the full article »