Technical Support Resources

Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats.  Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.

FAQs & Trouble Shooting

The information contained here addresses specific issues, frequently asked questions and troubleshooting.  For general hardware specifications/details, go to the relevant section of the individual product pages.  For more detailed information on specific applications, see the Applications Notes section.  For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.

Gamry Troubleshooting your experiment - Step by Step

Installation & Setup

How to install your Gamry equipment.

Information for New Gamry Users

Experimental Setup & Software Basics

Setting up your experiment and running software.

Frequently Asked Questions

Frequently Asked Questions

Common questions that customers have about setup and use of our products.

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Troubleshooting

Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.

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Advanced Topics

Special topics that go beyond basic setup and use of our products.

Support for Gamry Legacy

Legacy Device Support

Information regarding PC3, PC4, PCI4, FAS 1 & 2, Series G. - Gamry Legacy devices.

Troubleshooting Walkthrough

Posted on 7 August 2015

Having a problem with your experiment?

The Troubleshooting Walkthrough will guide you through the troubleshooting process.  The general process is to perform checks on each component of your system in order to understand where the problem is originating.  During the Troubleshooting Walkthrough you will be asked questions about what is working and what is not working.  For offline troubleshooting please download the printable Troubleshooting Flow Chart.

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